CustomerCareAssociate

**Your career has a home here.** Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. **Why join Progress?** As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. **Want to learn more?** Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. **_Position Summary:_** * # **In Office (7/7 start)** * # **$20/hr + step pay program with 5% quarterly bonus** As a **Customer Care Associate (In Training)** , you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services. After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments. **_Essential Functions:_** * Provide exceptional customer support to prospective and current residents via phone and email channels * Answer inquiries and troubleshoot issues related to Progress Residential's products and services * Identify and escalate complex issues to Tier 2 support teams * Document customer interactions and follow up on open issues to ensure timely resolution **Specific Skill Differentiators