Iron Mountain
records and information management
CustomerCareAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Care Associate at Iron Mountain. Skills: Customer service, Communication, Problem-solving. Manage responses to customers. Provide service and support”
What You'll Achieve.
delivering an extraordinary service experience; ensure resolution and provide continuity of service excellence; maintain traceability from start to finish; generation of high levels of service experience; impacting the excellence of service experience to our customers
Industry & Context.
High analytical skills
What They're Looking For.
Must Have
Advanced English at a conversational, reading and writing level (B2+ and above), Minimum 1 year of experience in areas of Service or Customer Service and/or Call center, High analytical skills, Good use of office tools, excellent writing skills, Excellent communication and teamwork skills, Able to work in changing, challenging and pressurized environments, Focused on the voice and journey experience of the customer, Passionate about service
Nice to Have
training related to handling, improvement and process management
What You'll Do.
Manage responses to customers
Provide service and support
Prioritize claims and incidents
Train customers remotely
Coordinate interaction with company areas
Promote new technologies
How You'll Work.
Team & Collaboration
Coordinate and establish an efficient interaction with the different areas of operations and business of the company
Communication Scope
Excellent communication skills
Full Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. ROLE: Bilingual Customer Service Agent At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We create customer value around the world with a passion for preserving the physical, transforming the digital and respecting the environment. We are pioneers in the global records and information management industry and have established some of the best customer relationships in the industry, with 95% of Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences between us. And here, we'll encourage you to climb higher for the benefit of our customers and each other. There's so much more, but that's enough. We can't wait to meet YOU. **ABOUT THIS OPPORTUNITY:** Attend and support our customers from the Customer Care department, executing daily tasks involving customer care and support according to global, global strategies and standards delivering a
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