Extenteam
short term vacation rental
CustomerCareAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Associate at Extenteam. Skills: Customer care, Collections, Payment processing. Contact delinquent account holders. Request payment”
Industry & Context.
No roosters, dogs, children's noises
What They're Looking For.
Must Have
High School Degree, 1-2 years residential and property experience, Ability to navigate a computerized data entry system, Proven ability to work independently, Ability to work in a fast-paced environment, History of building relationships with team members, Excellent computer skills, Proven ability to handle a variety of tasks, Internet speed minimum 30mbps, Internet must be Wired, i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area, Back-ups for power or internet interruptions, Good headset and webcam
Nice to Have
1-2 years residential and property experience
What You'll Do.
Contact delinquent account holders
Establish alternative payment plans
Process payment of delinquent accounts
Review files for third party collections
Support preparation of documents
Follow up with customers on payment plans
Document collection activities
Recommend charge-offs
Support post move out processes
Reach out to previous residents
Collect payment for past-due balance
Create and fulfil payment plans
Commit to settlements
Collaborate with 3rd party bank
Ensure efficient return of refund
Collaborate with site-teams on disputes
Ensure appropriate charges were placed
Work with internal accounting partners
Address stale dated checks
Reissue refund checks
Produce lost check affidavits
Collaborate with customer on refund completion
How You'll Work.
Team & Collaboration
Building relationships with team members
Communication Scope
Written communication; Oral communication
Full Job Description
About us We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Deta
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