Brigit
Financial Health
CustomerCareAssociate
“Customer Care Associate at Brigit. Skills: Customer Care, Digital channel support (email, live chat), Problem-solving, Communication. Handle all customer interactions with empathy. Spot trends in customer issues”
What You'll Achieve.
Handle all customer interactions with empathy; Spot trends in customer issues; Escalate customer issues to other departments; Achieve goal of 200 tickets/day (depending on volume)
Industry & Context.
Empathy and problem solving skills; Ability to spot trends or problems and creatively find solutions
Required to be in office 2x a week, Weekend day will be at home, One weekend day is required, Eligible for overtime hours
What They're Looking For.
Must Have
High School Degree or Bachelor's Degree, Experience working with Zendesk, 2+ years of supporting customers through digital channels, including email and live chat, Passion for helping people and providing incredible customer care, Ability to work in a fast-paced work environment and thrive in ambiguity., Can handle a large volume of email inquires and solving customer questions in a timely manner, Empathy and problem solving skills, Ability to work independently while remaining highly collaborative with the broader team, Efficient and clear communication skills to resolve difficult customer issues, ability to spot trends or problems and creatively find solutions, Professional response to negative feedback or user interactions
What You'll Do.
Handle all customer interactions with empathy
Spot trends in customer issues
Escalate customer issues to other departments
Respond to emails and live chats (goal is 200/tickets a day
Learn and be an expert in all the issues/situations our users need assistance with
Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
Feel comfortable in escalating tickets as required and follow through to resolution
Acknowledge all feedback given from management regarding QA
or performance reviews
Escalation of all BBB threats
legal matters and other high pressing issues to Management
How You'll Work.
Team & Collaboration
Collaborate with the broader team; Escalate issues to other departments
Communication Scope
Efficient and clear communication skills to resolve difficult customer issues
Applying for this Customer Care Associate role?
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