CustomerCareAgent

## Accountabilities Provide first-level customer support through phone, email, voicemail, and other communication channels while meeting established service level expectations. Document, update, route, and resolve customer support cases related to software applications and hardware equipment. Take ownership of case management activities, including escalations, follow-ups, and coordination with external vendors when required. Perform first-call technical troubleshooting and issue resolution using internal documentation, training resources, and product knowledge. Complete administrative tasks related to customer support operations, including account setup, user creation, workflow routing, scanner configurations, system resets, and service transitions. Maintain accurate records within customer service platforms and ensure timely closure and tracking of support requests. Assist with the development of internal support documentation and collaborate with team members to improve service delivery and operational efficiency. Requirements High school diploma or GED preferred. At least 1 year of experience in customer service, technical support, or a related field preferred. Basic computer proficiency and the ability to learn new software applications and systems quickly. Strong communication and interpersonal skills with a customer-first mindset. Ability to multitask effectively and manage competing priorities in a fast-paced support environment. Experience working with CRM or case management platforms is advantageous. Familiarity with banking-related environments or financial services operations is considered a plus. Strong problem-solving skills, attention to detail, and commitment to delivering high-quality customer service. Must be at least 18 years of age. Applicants must reside in an eligible U.S. location, as this role cannot be filled in certain states and territories. Benefits Competitive hourly compensation ranging from $15.00 to $16.00 per hour, depending on experi