A1 Garage Door
Customer Engagement
CustomerCareAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Care Agent at A1 Garage Door. Skills: Customer support, Call handling, Problem resolution. Act as liaison. Provide product/services information”
Industry & Context.
Practical problem-solving skills
Availability for flexible hours, Availability for weekends, Training schedule adherence, Must train remotely, Must work remotely
What They're Looking For.
Must Have
Must be based in eligible state, Proven sales and customer support experience, Phone contact handling skills, Active listening, Knowledge of computer systems and software, Customer orientation, Adapt/respond to different characters, Ability to multi-task, Prioritize effectively, Manage time effectively, Type 40 wpm or more, Written communication skills, Verbal communication skills, Pass pre-employment drug test, Pass criminal background check, Reading comprehension, Basic math skills, High speed internet connection via ethernet, 150Mbps download internet speed, 20Mbps upload internet speed
Nice to Have
Service Titan CRM a huge plus
What You'll Do.
Provide product/services information
Answer customer questions
Schedule service appointments
Resolve emerging problems
De-escalate customer problems
Manage incoming phone calls
Manage internal transfers
Identify customer needs
Assess customer needs
Build sustainable relationships
Build trust with customers
Provide accurate information
Provide valid information
Provide complete information
Address repair inquiries
Address maintenance inquiries
Review billing inquiries
Manage billing inquiries
Review invoice inquiries
Manage invoice inquiries
Handle customer complaints
Provide appropriate solutions
Follow up to ensure resolution
Keep accurate records
Ensure positive customer experience
How You'll Work.
Team & Collaboration
Internal transfers; Work collaboratively
Communication Scope
Open communication; Interactive communication
Full Job Description
👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states. As an A1 Customer Care Agent, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve and de-escalate emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services. This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AL, AZ, CO, DE, FL, GA, ID, IL, IN, IA, KS, ME, MD, MI, MN, MO, NV, NM, NY, NC, OH, OK, OR, PA, SC, TN, UT, WA, WV, WI) Shifts vary between 5am to 6:30pm AZ time, 5 days/.wk. (Off Sundays). Training schedule is 8:30am-5:00pm AZ time for the first three weeks. You Should Apply If: ✔️You are a master of ownership. You see a problem; you solve the problem! 🧑🤝🧑You like to help people, and your job description is just a guideline ☎️You have worked in a call center environment handling high volume of calls ⚡You move fast, you’re always busy and no task is too small or too big 📈 You are self-motivated, and customer focused You Shouldn’t Apply If: - You prefer working where there is no one to talk to - Computer systems/software scare you. We don’t use much paper around here The Job: - Manage large amounts of incoming phone calls and internal transfers from other departments - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right metho
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