CustomerCareAdvisor

**Customer Care Advisor** **Job Description** **About ZEISS** We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, generating 10bn EUR in revenue, with over 43,000 employees across 50 countries around the globe. As the branded leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses. We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community. We are more successful today than we have ever been, having celebrated double digit growth for the past decade. We‘re not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you! **Your Benefits** * 10% Employer pension contribution (providing a 4% employee contribution). * Bonus scheme. * Private BUPA healthcare for you and your family. * Life insurance. * Professional body subscription paid for by ZEISS. * 25 Days annual leave (plus bank holidays), increasing with service. * Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family. * Employee health and well-being programme including premium access to the Calm app. _Terms and conditions apply to all benefits. See the company handbook for more information._ **General Overview** **Job Title:** Customer Care Advisor **Location:** 22 Gas Street, Birmingham, B1 2JT **Department:** Customer Care **Line Manager:** Custome