ZEISS
Optics
CustomerCareAdministrator
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optimal for Entry candidates.
“Customer Care Administrator at ZEISS. Skills: Order coordination, Customer communication, Process adherence. Accurate order punching. Processing orders through internal systems”
What You'll Achieve.
Ensuring high service standards; Timely order closure; Resolution within defined TATs; Process adherence
Industry & Context.
What They're Looking For.
Must Have
Customer care operations experience, Order management experience, Coordination role experience, Written and spoken English communication, Proficiency in order processing workflows, Familiarity with multi-stakeholder coordination
Nice to Have
Background in Optometry / Vision Care, Prior exposure to optical/vision care industry, Hands-on experience with CRM or ERP systems (SAP, or similar), Experience in customer care operations, Experience in order management, Experience in a similar coordination role, Experience with CRM/ERP systems, Customer care operations experience, Order management experience, Similar coordination role experience, Optical/vision care industry experience, Healthcare operations experience
What You'll Do.
Accurate order punching
Processing orders through internal systems
Handling customer queries
Handling optometry partner queries
Coordinating with Sales
Coordinating with Logistics
Coordinating with Labs
Coordinating with MSP teams
Managing escalations professionally
Ensuring resolution within defined TATs
Maintaining documentation
Maintaining compliance
Maintaining process adherence
How You'll Work.
Team & Collaboration
Coordinating with Sales, Logistics, Labs, and MSP teams; Cross-functional coordination
Communication Scope
Clear English communication; Written and spoken English communication; Professional correspondence drafting
Full Job Description
**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). The role involves end-to-end order coordination, stakeholder communication, and ensuring high service standards for our customers (optometry partners) and internal teams. **Key Responsibilities** Accurate order punching and processing through internal systems Handling customer and optometry partner queries with clear English communication Coordinating with Sales, Logistics, Labs, and MSP teams to ensure timely order closure Managing escalations professionally and ensuring resolution within defined TATs Maintaining documentation, compliance, and process adherence **Preferred Candidate Profile** Background in Optometry / Vision Care is preferred Strong spoken and written English communication skills Experience in order management, CRM/ERP systems, or customer care operations Ability to manage multiple stakeholders with calmness and accountability Attention to detail and a process-driven mindset **Education & Background** * Graduate in (preferably Optometry), or a related field preferred; candidates from Business backgrounds with relevant experience will also be considered **Experience** * 1–3 years of experience in customer care operations, order management, or a similar coordination role * Prior exposure to optical/vision care industry or healthcare operations is an advantage * Hands-on experience with CRM or ERP systems (SAP, or similar) **Communication Skills** * Strong written and spoken E
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