ZEISS
Optometry / Vision Care
CustomerCareAdministrator
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“Customer Care Administrator at ZEISS. Skills: Order processing, Customer care, Stakeholder coordination. Accurate order punching and processing. Handling customer and optometry partner queries”
What You'll Achieve.
Timely order closure; Resolution within defined TATs
Industry & Context.
What They're Looking For.
Must Have
1–3 years of experience in customer care operations, order management, or a similar coordination role, Graduate in (preferably Optometry), or a related field, written and spoken English communication, Proficiency in order processing workflows, Comfortable working with documentation, compliance checklists, and process SOPs
Nice to Have
Background in Optometry / Vision Care, Prior exposure to optical/vision care industry or healthcare operations, Hands-on experience with CRM or ERP systems (SAP, or similar), Ability to manage multiple stakeholders with calmness and accountability, Attention to detail and a process-driven mindset
What You'll Do.
Accurate order punching and processing
Handling customer and optometry partner queries
Coordinating with Sales
Managing escalations professionally
Maintaining documentation
and process adherence
How You'll Work.
Team & Collaboration
Coordinating with Sales, Logistics, Labs, and MSP teams; Cross-functional coordination
Communication Scope
Clear English communication; Professional correspondence
Full Job Description
**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). The role involves end-to-end order coordination, stakeholder communication, and ensuring high service standards for our customers (optometry partners) and internal teams. **Key Responsibilities** * Accurate order punching and processing through internal systems * Handling customer and optometry partner queries with clear English communication * Coordinating with Sales, Logistics, Labs, and MSP teams to ensure timely order closure * Managing escalations professionally and ensuring resolution within defined TATs * Maintaining documentation, compliance, and process adherence **Preferred Candidate Profile** * Background in Optometry / Vision Care is preferred Strong spoken and written English communication skills Experience in order management, CRM/ERP systems, or customer care operations * Ability to manage multiple stakeholders with calmness and accountability * Attention to detail and a process-driven mindset **Education & Background** * Graduate in (preferably Optometry), or a related field preferred; candidates from Business backgrounds with relevant experience will also be considered **Experience** * 1–3 years of experience in customer care operations, order management, or a similar coordination role * Prior exposure to optical/vision care industry or healthcare operations is an advantage * Hands-on experience with CRM or ERP systems (SAP, or similar) **Communication Skills** * Strong writ
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