ZEISS
Vision Care
CustomerCareAdministrator
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“Customer Care Administrator at ZEISS. Skills: order coordination, stakeholder communication, customer care operations, order management, English communication. end-to-end order coordination. stakeholder communication”
What You'll Achieve.
ensuring high service standards for our customers; ensure timely order closure; resolution within defined TATs; process adherence; see tasks through to closure within defined TATs
Industry & Context.
ensuring resolution within defined TATs
What They're Looking For.
Must Have
1–3 years of experience in customer care operations, order management, or a similar coordination role, Hands-on experience with CRM or ERP systems (SAP, or similar), written and spoken English communication, Proficiency in order processing workflows and internal ticketing/coordination tools, Comfortable working with documentation, compliance checklists, and process SOPs, High attention to detail, process-first mindset, Ability to stay calm and accountable under pressure or during escalations, ownership attitude, Team player
Nice to Have
Background in Optometry / Vision Care, Prior exposure to optical/vision care industry or healthcare operations is an advantage, Familiarity with multi-stakeholder coordination (Sales, Logistics, Lab, Field teams)
What You'll Do.
end-to-end order coordination
stakeholder communication
ensuring high service standards for our customers (optometry partners) and internal teams
Accurate order punching and processing through internal systems
Handling customer and optometry partner queries with clear English communication
Coordinating with Sales
and MSP teams to ensure timely order closure
Managing escalations professionally and ensuring resolution within defined TATs
Maintaining documentation
and process adherence
How You'll Work.
Team & Collaboration
Coordinating with Sales, Logistics, Labs, and MSP teams; cross-functional coordination; multi-stakeholder coordination (Sales, Logistics, Lab, Field teams); good interpersonal skills across departments
Communication Scope
clear English communication; written and spoken English communication; capable of handling queries, escalations, and cross-functional coordination professionally; Ability to draft clear, concise, and professional correspondence
Full Job Description
**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). The role involves end-to-end order coordination, stakeholder communication, and ensuring high service standards for our customers (optometry partners) and internal teams. **Key Responsibilities** Accurate order punching and processing through internal systems Handling customer and optometry partner queries with clear English communication Coordinating with Sales, Logistics, Labs, and MSP teams to ensure timely order closure Managing escalations professionally and ensuring resolution within defined TATs Maintaining documentation, compliance, and process adherence **Preferred Candidate Profile** Background in Optometry / Vision Care is preferred Strong spoken and written English communication skills Experience in order management, CRM/ERP systems, or customer care operations Ability to manage multiple stakeholders with calmness and accountability Attention to detail and a process-driven mindset **Education & Background** * Graduate in (preferably Optometry), or a related field preferred; candidates from Business backgrounds with relevant experience will also be considered **Experience** * 1–3 years of experience in customer care operations, order management, or a similar coordination role * Prior exposure to optical/vision care industry or healthcare operations is an advantage * Hands-on experience with CRM or ERP systems (SAP, or similar) **Communication Skills** * Strong written and spoken E
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