Unilever
Personal Care, Beauty & Wellbeing, Health & Wellness
CustomerBusinessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Business Manager at Unilever. Skills: Account Management, Customer Strategy, Negotiation. Develop customer strategic agenda understanding. Manage Aldi and Costco customer strategy”
What You'll Achieve.
Deliver triple win; Deliver on customer category growth objectives; Deliver desired range and space outcomes; Craft accurate cash up and in month forecasts; Deliver desired range and space outcomes; Drive category growth; Drive market growth; Achieve goals professionally and personally
Industry & Context.
Uses data to identify insights
What They're Looking For.
Must Have
5 years+ experience in FMCG Account Management, Experience in Customer Marketing/Trade Category Management and Account Management / Field Sales, Experience from working in eCommerce, Digital or Commercial roles
Nice to Have
Deep understanding of the digital commerce eco-system and levers available
What You'll Do.
Develop customer strategic agenda understanding
Manage Aldi and Costco customer strategy
Contribute to 3-year strategic customer plans
Customer Profitability and TTS budgets
Build and maintain relationships with key customer contacts
Drive joint business planning and negotiations
Build and execute promotional plan
Own straights budget and in-store activation events
Lead range and merchandising reviews
Own short-term volume and spend forecast
Lead initiatives for category growth
Play leadership role within Growth Channels team
Administer and manage Aldi and Costco Accounts
Deliver regular reports on customer category performance
Work closely with internal teams
Drive continuous improvement in processes
Become active member of Unilever Global Costco Community
How You'll Work.
Team & Collaboration
Collaborate with CSP team; Work with Marketing teams; Collaborate with Demand Planners; Work closely with internal teams (Marketing, Supply Chain, Finance); Collaborate to bring learnings to our market
Full Job Description
**Job Title: Customer Business Manager Function: Customer Business Development Reports to: Aldi, Costco & Alternative Channels Lead Scope: Personal Care, Beauty & Wellbeing, Health & Wellness in Aldi & Costco Location: North Rocks Terms & Conditions: Full-time** **BUSINESS CONTEXT AND MAIN PURPOSE OF THE JOB** The Customer Business Manager is a pivotal Customer role in the Growth Channels team and the Personal Care, Beauty & Wellbeing and Health & Wellness Groups. Externally facing, the role will manage the above-mentioned categories at Aldi and Costco, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever’s customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth. This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth. **WHAT WILL YOUR MAIN RESPONSIBILITIES BE** * Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly. * Full ownership of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Customer Strategy, developing and delivering the plan internally & externally. * Contribute to the creation of 3-year strategic customer plans, integrating insights from CSP and Sales Director. * Delivery of Turnover, Customer Profitability and TTS budgets of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Businesses. * Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stake
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