CustomerBankingSpecialist

**We are looking for a part time Customer Banking Specialist to work in our Kadina multichannel branch!** Rosters are predetermined. Please ensure you are available for the following roster before applying: * Monday, Thursday and Friday, 9.30am - 5.00pm **What is a Multi Channel Branch?** Our branches serve customers through a variety of different means. * Prior to 2.00pm Monday - Friday; our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. * 2.00pm - 4.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: * Assist customers with general banking transactions, answering questions and queries * Build a personal connection with customers through meaningful conversations face to face and through our direct channels * Work with customers to use our in-branch technology and digital banking options * Complete Financial Health Checks to assess customers’ financial needs * Process applications for personal loans, credit cards and associated products * Use tools to capture customer feedback and take action to correct any service breaks to drive improvement * Be provided with continuous training and development to support your career aspirations **We’re interested in hearing from people who have:** * A passion for delivering outstanding customer service with every interaction * The ability to have great conversations and confidence to ask challenging questions * Problem solving attitude and curiosity in finding the right solutions * An open approach to learning new things and goal oriented * An ability to work collaboratively as a team to deliver a seamless customer experience _Don 't wait, apply today!_ _Aboriginal &/or Torres Strait Islander people encourag