CustomerBankingSpecialist

**We’re seeking a Customer Banking Specialist to join our Narembeen Branch on a full time basis at one of our Multi Channel Branches!** Rosters are predetermined. Please ensure you are available for the following roster before applying: **Full time, 38 hours/week:** * Monday - Friday, 8.30am - 4.51pm. **What is a Multi-Channel Branch?** * Tuesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. * Monday, Wednesday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. _Please note you will still be working in the branch office spaces during these shifts._ Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: * Assist customers with general banking transactions, answering questions and queries * Build a personal connection with customers through meaningful conversations face to face and through our direct channels * Work with customers to use our in-branch technology and digital banking options * Complete Financial Health Checks to assess customers’ financial needs * Process applications for personal loans, credit cards and associated products * Use tools to capture customer feedback and take action to correct any service breaks to drive improvement * Be provided with continuous training and development to support your career aspirations **We’re interested in hearing from people who have:** * A passion for delivering outstanding customer service with every interaction * The ability to have great conversations and confidence to ask challenging questions * Problem solving attitude and curiosity in finding the right solutions * An open approach to learning new things and goal oriented * An ability to work collaboratively as a team to deliver a seamless customer experience **If this