CommBank
Retail Banking
CustomerBankingSpecialist
“Customer Banking Specialist at CommBank. Have in-depth conversations with customers. Support customers with enquiries”
What You'll Achieve.
Achieve customer goals; Improve financial wellbeing
Industry & Context.
Problem solve & provide effective solutions
What They're Looking For.
Must Have
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality, Excellent communication skills & the ability to articulate financial terms in a clear way, The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do, Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions, A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
What You'll Do.
Have in-depth conversations with customers
Support customers with enquiries
Process applications for credit products
Complete Financial Health Checks
Identify customer financial needs
Provide options through education
Demonstrate in-branch technology
Demonstrate digital banking options
Problem solve & provide effective solutions
Champion our processes
Champion our procedures
Drive our risk-adverse culture
How You'll Work.
Communication Scope
Excellent communication skills; Ability to articulate financial terms in a clear way
Applying for this Customer Banking Specialist role?
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