CommBank
Financial Services
CustomerBankingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Banking Specialist at CommBank. Skills: Customer service, Financial advice, Problem solving. Have in-depth conversations with customers. Support customers with enquiries”
What You'll Achieve.
Improve financial wellbeing; Improve lives of customers
Industry & Context.
Problem solve
What They're Looking For.
Must Have
Proven customer service experience, Experience in Financial Services, Experience in Retail, Experience in Hospitality, Ability to articulate financial terms, Ability to ask right questions, Ability to find solutions, Ability to act with integrity, Ability to place customer at centre, Ability to work in busy retail environment, Ability to see big picture, Ability to provide holistic solutions
Nice to Have
Experience in Financial Services, Experience in Retail, Experience in Hospitality
What You'll Do.
Have in-depth conversations with customers
Support customers with enquiries
Support customers with account maintenance
Process applications for credit products
Complete Financial Health Checks
Assess customers' financial needs
Identify changes in financial needs
Provide options through education
Demonstrate in-branch technology
Demonstrate digital banking options
Provide effective solutions
Drive risk-adverse culture
How You'll Work.
Communication Scope
Articulate financial terms
Full Job Description
__Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster__ **Part Time Roster (20 hours per week):** * Monday: 9.30am - 1.30pm * Tuesday: 9.30am - 1.30pm * Wednesday: 9.30am - 1.30pm * Thursday: 9.30am - 1.30pm * Friday: 9.30am - 1.30pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. **See yourself in our team** As the Customer Banking Specialist in our **Marketplace Leichhardt****Branch** , you’ll: * Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice * Support customers with enquiries, maintenance on accounts and process applications for credit products * Complete Financial Health Checks to assess customers’ financial needs and identify any changes * Provide options for the customer through education & demonstration of our in-branch technology and digital banking options * Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture **We’re interested in hearing from people who have** * Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality * Excellent communication skills & the ability to articulate financial terms in a clear way * The ability to ask the right questions, find solutions, act with integrity and place the customer at the
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