CommBank
Retail Banking
CustomerBankingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Banking Specialist at CommBank. Have in-depth conversations with customers. Support customers with enquiries”
What You'll Achieve.
Achieve customer goals; Improve financial wellbeing
Industry & Context.
Problem solve & provide effective solutions
What They're Looking For.
Must Have
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality, Excellent communication skills & the ability to articulate financial terms in a clear way, The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do, Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions, A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
What You'll Do.
Have in-depth conversations with customers
Support customers with enquiries
Process applications for credit products
Complete Financial Health Checks
Identify customer financial needs
Provide options through education
Demonstrate in-branch technology
Demonstrate digital banking options
Problem solve & provide effective solutions
Champion our processes
Champion our procedures
Drive our risk-adverse culture
How You'll Work.
Communication Scope
Excellent communication skills; Ability to articulate financial terms in a clear way
Full Job Description
_Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster_ * Part time opportunity 21.25 hours per week * Monday - Friday 9.00am - 1.15pm * Contract role until _**December 2027**_ **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. **See yourself in our team** As the Customer Banking Specialist in our **Narrabri Branch** , you’ll: * Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice * Support customers with enquiries, maintenance on accounts and process applications for credit products * Complete Financial Health Checks to assess customers’ financial needs and identify any changes * Provide options for the customer through education & demonstration of our in-branch technology and digital banking options * Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture **You will be joining one of our Multi-Channel Branches!** **What is a Multi-Channel Branch?** * Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. * After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. **We’re interested in hearing from people
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