CommBank
Retail Banking
CustomerBankingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Banking Specialist at CommBank. Have in-depth conversations with customers about banking needs. Support customers with enquiries and process applications”
Industry & Context.
Problem solve & provide effective solutions
What They're Looking For.
Must Have
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality, Excellent communication skills & the ability to articulate financial terms in a clear way, The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do, Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions, A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
What You'll Do.
Have in-depth conversations with customers about banking needs
Support customers with enquiries and process applications
Complete Financial Health Checks to assess customer needs
Provide options through education and demonstration of technology
Problem solve and provide effective solutions
How You'll Work.
Communication Scope
Excellent communication skills; Ability to articulate financial terms in a clear way
Full Job Description
_Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: _ * Monday 9am-4pm * Thursday 9.30am-4pm * Saturday 9.45am-2.15pm _Please note, we currently have a few roles available in surrounding branches so your application may also be considered for similar roles._ **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. **See yourself in our team** As the Customer Banking Specialist in our Brimbank Central Branch you’ll: * Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice * Support customers with enquiries, maintenance on accounts and process applications for credit products * Complete Financial Health Checks to assess customers’ financial needs and identify any changes * Provide options for the customer through education & demonstration of our in-branch technology and digital banking options * Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture **We’re interested in hearing from people who have ** * Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality * Excellent communication skills & the ability to articulate financial terms in a clear way * The ability to ask the right questions, find solutions, act with integrity and place the cus
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