Reltio
SaaS
CustomerArchitect
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Architect at Reltio. Skills: technical expertise on Reltio platform, customer relationship management, technical problem-solving. Serve as the technical expert on Reltio platform capabilities for customers. Present technical knowledge of architectural designs including integration approaches”
What You'll Achieve.
ensure customers achieve maximum value from our solutions; exceed customer expectations; long-term customer satisfaction; Deliver the highest quality customer/partner experience
Industry & Context.
problem-solving; risk management
Ability to travel to customer sites upon request
What They're Looking For.
Must Have
Bachelor’s degree in computer science engineering or similar field of study, 5+ years of experience working in a technical support capacity, 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role, 3+ years of experience with Public Clouds AWS/GCP/Azure and their services, 3+ years of experience with REST APIs and integration tools, 3+ years of experience with on-premise or cloud MDM solutions, Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc., Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases, Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights, Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies, Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results, Excellent communication, problem-solving, risk management, and project management skills
Nice to Have
Prior experience working with data products within enterprise space, Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.
What You'll Do.
Serve as the technical expert on Reltio platform capabilities for customers
Present technical knowledge of architectural designs including integration approaches
Deliver workshops and advisory services to enhance customer technical understanding
Manage customer portfolio of tickets
and product enhancement requests
Own dedicated escalation paths with customers
coordinating resources and driving timely resolution of tickets
Act as a single point of contact for customer engineering issues
Ensure a seamless onboarding experience
Advocate for customer needs
translating them into documentation and product enhancement requests
How You'll Work.
Team & Collaboration
Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams; interfacing directly with Product Management, and engineering teams; collaborative team
Communication Scope
Excellent communication
Process & Methodology
project management skills
Full Job Description
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This
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