Prophet
Tech / AI / Software
CustomerArchitect
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Architect at Prophet. Skills: customer onboarding, implementation, customer success, consulting, project management, stakeholder management, data analysis. Own onboarding end-to-end. Establish data confidence early”
What You'll Achieve.
Model training within 6 weeks; model deployment within 8 weeks of kick-off; Customer satisfaction scores during onboarding (target 8.0+/10); 6–8 concurrent onboardings maintained without quality trade-offs; On-time milestone completion and playbook/documentation coverage
Industry & Context.
bias for proactive problem-solving; Comfort navigating ambiguity and working with customers who have messy or incomplete data
What They're Looking For.
Must Have
4+ years in customer onboarding, implementation, customer success, or consulting — ideally in SaaS, martech, or data/analytics, Proven ability to manage multiple complex projects simultaneously without dropping balls, stakeholder management — you're comfortable engaging with marketing directors, CMOs, and commercial leads, and equally comfortable holding customers accountable to their responsibilities, Sharp organisation, attention to detail, and a bias for proactive problem-solving, Comfort navigating ambiguity and working with customers who have messy or incomplete data, Comfort with data concepts — you don't need to write SQL, but you should know what a data pipeline is and why source data quality matters
Nice to Have
Familiarity with marketing data (media spend, digital analytics, commercial data) is a plus, Experience with Linear, Notion, or similar project management tools, Background in marketing analytics, marketing mix modelling, or decision science, Experience in a high-growth SaaS environment
What You'll Do.
Own onboarding end-to-end
Establish data confidence early
Build customer relationships
Set customers up for confident decision-making
Build scalable processes
How You'll Work.
Team & Collaboration
coordinating across Data Science, Platform, and Customer Success; partner closely with Data Scientists and Platform engineers; working with customers and their agencies
Communication Scope
crisp cadence of written updates; structured check-ins; clear action tracking
Process & Methodology
manage multiple complex projects simultaneously, run the plan — governance, working groups, steering committees, and structured milestone check-ins, structured milestone check-ins, structured transitions
Full Job Description
Prophet is an award-winning Australian SaaS platform that helps marketing and commercial leaders understand what's actually driving their business. Our marketing mix modelling and decision science platform is used by some of the most recognisable brands in the region — giving them the rigour and confidence to make better investment decisions. We were recognised as the AFR Most Innovative Company for Media & Marketing in 2025, and we're scaling fast — 45+ enterprise customers and growing. ABOUT THE ROLE The Customer Architect owns the most important phase of a Prophet customer's journey — the period from contract signature through to a confident, actively engaged platform user. You'll be the single point of accountability during onboarding, coordinating across Data Science, Platform, and Customer Success to make sure every new customer starts strong. This role sits at the intersection of commercial outcomes, decision science rigour, and delivery discipline. You'll manage 6–8 concurrent onboardings, build the data foundations that great models depend on, and make sure the first model we present is one the customer trusts, can defend internally, and will act on. WHAT YOU'LL DO Own onboarding end-to-end. From kick-off through to model deployment, you'll run the plan — governance, working groups, steering committees, and structured milestone check-ins. You'll partner closely with Data Scientists and Platform engineers to deliver against committed timelines and scope. Establish data confidence early. You'll coordinate data collection across marketing spend, media exposure, and commercial sources — working with customers and their agencies to confirm completeness, granularity, and integrity before modelling begins. When data is right from the start, everything else accelerates. Build strong customer relationships. You'll be the primary point of contact for all stakeholders during onboarding — mapping the landscape, identifying champions and decision-makers, and running a c
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