Ivalua
procurement solutions
CustomerApplicationEngineer(.Net,C#andSQL)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Application Engineer (. Net, C# and SQL) at Ivalua. Skills: C#, SQL, Technical Support. Manage customer relations. Own enhancements”
What You'll Achieve.
Customer satisfaction; Improve ESG performance; Lower risk; Improve productivity
Industry & Context.
Problem solving; Analytical skills
What They're Looking For.
Must Have
Minimum 4 years of experience on L3/L4 Software Product Technical Support Process, experience as a developer in object-oriented language (ideally C#), master of SQL (writing and optimizing queries), experience in technical support, customer management
Nice to Have
University degree in BETech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent, Procurement domain will be an added advantage
What You'll Do.
Manage customer relations
Own Application Performance Tuning
Manage customer relationship on maintenance
Provide technical expertise
Prioritize customer requests
Analyze customer processes
Parameterize solution
Participate in workshops
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with project engineers; Collaborate with integrator partner; Collaborate with team members; Collaborate with internal stakeholders; Join a dynamic team; Collaborate with like-minded individuals
Communication Scope
Excellent written and verbal communication skills; Communicate well with customers; Communicate well with team members
Process & Methodology
Prioritization of requests, Management of priorities
Full Job Description
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn THE OPPORTUNITY CONTEXT: Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and m
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