CustomerandStakeholderAdministrator

# **Primary Location** NSW - Rockdale # **Job Description Summary** ConnectSydney are on the hunt for a new Customer and Stakeholder Administrator to join the team! # **About the Role** ConnectSydney, a joint venture of ServiceStream, Boral, and Johnson Controls, in partnership with Transport for NSW (TfNSW), is entrusted with the management of the Harbour Zone. Our responsibilities encompass routine maintenance, strategic enhancements, and specialised projects aimed at bolstering Sydney's transport infrastructure. We have a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to achieve the Stewardship Principles in cooperation with TfNSW. We have an exciting opportunity for a Customer and Stakeholder Administrator to join our Rockdale office. The Customer and Stakeholder Administrator will provide ConnectSydney’s Customer and Stakeholder team with administrative support. If you are ready to step into your administrative career, apply with us today! **Key Responsibilities:** * Manage the outwardly facing community inbox, and assign actions to team members for response * Maintain data records for project communication and maintenance work * Support the functionality of the wider Customer and Stakeholder team * Update and maintain Consultation Manager recording and closing out all interactions * Organise distribution of collateral and information using traditional and digital channels * Work closely with ConnectSydney’s Asset and Maintenance team to develop an understating of the network and team responsibilities. * Support research and survey programs to provide insights on Harbour Zone stakeholders, communities, and customers * Assist with the development of monthly data reporting * Assist with Transport for NSW (TfNSW) milestone weekly reporting requirement * Seek to provide a high level of customer service to bolster the organisation’s