BetterUp

Network Operations

CustomerAdvocate

$0–0k Burlington, United States; Pleasanton, United States FULL TIME Remote Friendly
The Brief

“Customer Advocate at BetterUp. Skills: Customer success, Customer support, Problem solving. Support customers through platform use. Provide multi-channel support”

What You'll Achieve.

Enable coach success; Enable customer success; Ensure positive experience; Meet customer expectations; Reset customer expectations

Industry & Context.

Network Operations
Problems you'll solve

Analytical skills; Creative problem solving; Identify issues; De-escalate issues; Resolve issues; Dig into details

What They're Looking For.

Must Have

3-5 years customer service experience, Frequent product changes experience, Frequent policy changes experience

Nice to Have

1-2 years sales experience, 1-2 years retail experience, 1-2 years e-commerce experience

What You'll Do.

Support customers through platform use

Provide multi-channel support

Exceed customer expectations

Craft responses for success

Collaborate with cross-functional teams

Ensure timely delivery

Support agent education

Support escalated processes

Capture product feedback

Re-engage customer with brand

Follow up with customers

Serve as point of contact

Provide proactive follow up

Use AI assistants for drafting

Use AI assistants for summarizing

Use AI assistants for automation

Learn AI-enhanced workflows

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal collaboration

Communication Scope

Written communication; Verbal communication; Empathetic responses; Clear responses; Positive responses

Free ATS check

Applying for this Customer Advocate role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Ashby

  • Ashby is a fast modern ATS — most applications take under 3 minutes.
  • The resume parser is strong; verify parsed experience dates and job titles.
  • Custom screening questions are often scored algorithmically — answer completely.
  • Location field affects geo-based screening; use your actual metro area.

ANONYMOUS · UNFILTERED

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