Carmax
CustomerAdvisor
“Customer Advisor at Carmax. Skills: Customer service, Repair consultation. Greet all service customers warmly. Manage service communications”
Industry & Context.
Resolve customer concerns
Ability to stand or walk for extended periods, Work flexible shifts, Work nights, weekends, and holidays
What They're Looking For.
Must Have
Exceptional communication and interpersonal skills, Customer service focus, Intermediate computer skills, Collaborative mindset, Comfortable performing multiple tasks, Ability to stand or walk for extended periods, Work flexible shifts, Commitment to safety standards
What You'll Do.
Greet all service customers warmly
Manage service communications
Provide timely updates on vehicle status
Create and process repair orders accurately
Ensure proper routing to technicians
Review and finalize repair documentation
Consult with customers on recommended repairs
Obtain approvals for Extended Service Policy claims
Handle service payments
Manage cash with precision
Balance multiple priorities
Resolve customer concerns promptly
Health and Safety requirements
Maintain a clean work area
How You'll Work.
Team & Collaboration
Work effectively across departments
Communication Scope
In person communication; Phone communication
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