Carmax
CustomerAdvisor
“Customer Advisor at Carmax. Skills: Customer service, Repair order processing. Deliver outstanding customer service. Greet all service customers warmly”
What You'll Achieve.
Deliver exceptional customer experience; Ensure transparency and trust
Industry & Context.
Ability to stand or walk for extended periods, Work flexible shifts, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
Exceptional communication and interpersonal skills, Customer service focus, Read, interpret, and maintain accurate records, Intermediate computer skills, Collaborative mindset, Work effectively across departments, Comfortable performing multiple tasks, Fast-paced, dynamic setting, Ability to stand or walk for extended periods, Work flexible shifts, Commitment to safety standards, Compliance with policies, Proper use of PPE
What You'll Do.
Deliver outstanding customer service
Greet all service customers warmly
Greet all service customers professionally
Manage service communications
Assist with incoming calls
Provide timely updates on vehicle status
Create repair orders accurately
Process repair orders accurately
Ensure proper routing to technicians
Review repair documentation for accuracy
Finalize repair documentation for accuracy
Consult with customers on recommended repairs
Obtain approvals for Extended Service Policy claims
Handle service payments
Handle cash management with precision
Handle cash management with integrity
Balance multiple priorities
Ensure customer concerns are resolved promptly
Follow CarMax Environmental
Health and Safety requirements
Maintain a clean work area
Maintain an orderly work area
How You'll Work.
Team & Collaboration
Work effectively across departments
Communication Scope
Interpersonal skills; In-person communication; Phone communication
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