Carmax
Automotive Retail
CustomerAdvisor
“Customer Advisor at Carmax. Skills: Customer service, Repair order processing, Customer communication. Greet service customers warmly. Assist with incoming calls”
Industry & Context.
Stand or walk, Work flexible shifts, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
Exceptional communication skills, Interpersonal skills, Customer service focus, Read and interpret records, Maintain accurate records, Intermediate computer skills, Collaborative mindset, Work effectively across departments, Perform multiple tasks, Stand or walk extended periods, Work flexible shifts, Commitment to safety standards, Compliance adherence
What You'll Do.
Greet service customers warmly
Assist with incoming calls
Provide timely updates
Process repair orders
Review repair documentation
Finalize repair documentation
Consult on recommended repairs
Obtain ESP claim approvals
Handle service payments
Balance multiple priorities
Resolve customer concerns
Follow EH requirements
Maintain orderly work area
How You'll Work.
Team & Collaboration
Work across departments
Communication Scope
In-person communication; Phone communication
Applying for this Customer Advisor role?
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ANONYMOUS · UNFILTERED
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