Higharc
Construction Technology
CustomerAdoptionManager
“Customer Adoption Manager at Higharc. Skills: Customer Adoption Strategy, Executive Alignment, Change Management, Account Health. Own adoption outcomes. Lead executive conversations”
What You'll Achieve.
measurable adoption; long-term value realization; customer outcomes; adoption milestones; value realization; long-term account health
Industry & Context.
Diagnose adoption risk early; align stakeholders; restore momentum when programs stall; investigate ambiguity; form a point of view
Willingness to travel 25%, occasional fluctuations during customer launch periods
What They're Looking For.
Must Have
5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, direct ownership of complex, high-value customers or transformation programs, executive communication skills, ability to independently influence senior customer stakeholders, Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers, consultative and cross-functional leadership instincts, Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress, ability to synthesize project details into an accurate account narrative without owning every administrative detail
Nice to Have
Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, other operationally complex industries
What You'll Do.
Own adoption outcomes
Lead executive conversations
Guide customers toward new workflows
Orchestrate internal teams
Diagnose adoption risk
Translate patterns in customer friction
How You'll Work.
Team & Collaboration
Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales; lead across implementation, product, engineering, sales, support, and executive teams
Communication Scope
executive communication skills; ability to tell a clear story
Process & Methodology
program leadership
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