Higharc
Construction Technology
CustomerAdoptionManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Adoption Manager at Higharc. Skills: Customer Adoption Strategy, Executive Alignment, Change Management, Account Health. Own adoption outcomes. Lead executive conversations”
What You'll Achieve.
measurable adoption; long-term value realization; customer outcomes; adoption milestones; value realization; long-term account health
Industry & Context.
Diagnose adoption risk early; align stakeholders; restore momentum when programs stall; investigate ambiguity; form a point of view
Willingness to travel 25%, occasional fluctuations during customer launch periods
What They're Looking For.
Must Have
5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, direct ownership of complex, high-value customers or transformation programs, executive communication skills, ability to independently influence senior customer stakeholders, Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers, consultative and cross-functional leadership instincts, Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress, ability to synthesize project details into an accurate account narrative without owning every administrative detail
Nice to Have
Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, other operationally complex industries
What You'll Do.
Own adoption outcomes
Lead executive conversations
Guide customers toward new workflows
Orchestrate internal teams
Diagnose adoption risk
Translate patterns in customer friction
How You'll Work.
Team & Collaboration
Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales; lead across implementation, product, engineering, sales, support, and executive teams
Communication Scope
executive communication skills; ability to tell a clear story
Process & Methodology
program leadership
Full Job Description
ABOUT US Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking a Customer Adoption Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Customer Adoption, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization. WHAT YOU'LL DO This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work. You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health. Expect to: - Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. - Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value. - Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value. - Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving. - Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. - Translate patterns in customer friction into structured product, implementation, and account intelligence. ABOUT YOU You're a strategic c
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