G-P
SaaS
CustomerAdoptionManager
“Customer Adoption Manager at G-P. Skills: Customer onboarding, Adoption management, Customer success, Platform demoing, Customer orientation calls. Ensure a smooth transition and successful onboarding for all new customers.. Guide customers through their initial adoption phase.”
What You'll Achieve.
Ensure customers are engaged, properly segmented, and generating revenue quickly.; Deliver a first-class onboarding experience.; Drive customer satisfaction and long-term success.; Time to Adopt: Measure the time from the signed Master Agreement (MA) to when the customer first generates positive revenue.; Rate of Adoption: Track and analyze adoption rates, with a focus on how quickly customers move through the adoption process over time.; Segmentation Validation: Successfully validating and correctly segmenting all customers by engaging deeply to understand their needs and potential.; CSAT Post-Adoption: Work toward improving customer satisfaction post-adoption.
Industry & Context.
Analytical mindset; Ability to review data; Ability to validate forecasts; Ability to track key adoption metrics
What They're Looking For.
Must Have
Proven experience in customer onboarding, adoption management, or customer success in a SaaS or tech environment., Excellent communication and presentation skills, with the ability to lead successfully customer demos and orientation sessions., Exceptional organizational skills with a focus on details and follow-up., Ability to work cross-functionally with sales, customer success, and CPMs to ensure seamless transitions and ongoing engagement., Analytical mindset, with the ability to review data, validate forecasts, and track key adoption metrics.
Nice to Have
Multilingual Capabilities: Fluency in a second European language (German, Dutch, French or Spanish)
What You'll Do.
Ensure a smooth transition and successful onboarding for all new customers.
Guide customers through their initial adoption phase.
Lead orientation calls.
Validate key details from the sales handover.
Ensure customers are engaged
and generating revenue quickly.
Deliver a first-class onboarding experience.
Manage the smooth transition from sales to customer success or growth teams.
Ensure all customer details and expectations are clearly documented and communicated.
Ensure and drive sales support for post-MA adoption.
Conduct comprehensive demos and lead customer orientation calls.
Collect valuable information such as integrations the customer is using (or intends to use).
Make necessary internal updates and introductions.
Review and validate sales forecasts.
Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs).
Regularly audit customer progress through the adoption process.
Verify and validate key customer contacts.
Ensure smooth handover of accounts to the CSM.
Keep meticulous records and notes in the account within Salesforce.
Collaborate closely with CSMs to align on customer goals.
Document customer health
Identify and address potential adoption risks.
How You'll Work.
Team & Collaboration
Work cross-functionally with sales, customer success, and CPMs to ensure seamless transitions and ongoing engagement.; Collaborate closely with CSMs to align on customer goals and ensure a seamless handover.
Communication Scope
Excellent communication and presentation skills; Ability to lead successfully customer demos and orientation sessions
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