Warp
AI-native employee management platform
CustomerActivationsManager
“Customer Activations Manager at Warp. Skills: Customer Onboarding, Implementation Management, Cross-functional Collaboration, Process Improvement. Own every new customer onboarding end-to-end from signed contract through graduation.. Execute tiered onboarding tracks calibrated to company size.”
What You'll Achieve.
Time to first payroll; Onboarding graduation rate; 90%+ activation target across your book
Industry & Context.
What They're Looking For.
Must Have
At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization with a track record of hitting activation or onboarding KPIs., Project management DNA. Organized, process-driven, and calm under the pressure of juggling multiple concurrent implementations., Ability to calibrate your approach by company size., Experience with payroll, HR tech, or fintech products., A builder's mindset: you've improved a process, written a playbook, or closed a gap that wasn't yours to fix., High agency and a genuine bias for action in a fast-paced, high-accountability environment. You don't wait to be unblocked.
Nice to Have
Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms., Experience at an early-stage or high-growth company where the playbook was still being written., Track record owning implementation metrics end-to-end with specific numbers attached.
What You'll Do.
Own every new customer onboarding end-to-end from signed contract through graduation.
Execute tiered onboarding tracks calibrated to company size.
Drive first payroll on the first eligible pay cycle.
Certify graduation: not just a payroll run
but confirmed stakeholder engagement.
Manage a portfolio of concurrent implementations with precision.
Execute against tier-specific templates
and graduation checklists.
Feed structured product feedback from implementation directly into the product team.
Own the playbook itself
continuously improving the templates
and graduation criteria.
How You'll Work.
Team & Collaboration
Work cross-functionally with Engineering, Tax Ops, and the broader Customer Success team.; Partner cross-functionally: Engineering for custom setups, Tax Ops on state registration dependencies, Support on go-live blockers.
Communication Scope
Able to move multiple customer stakeholders through a structured checklist without losing momentum or relationships.
Process & Methodology
Organized, process-driven, and calm under the pressure of juggling multiple concurrent implementations., Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, and zero dropped handoffs.
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