CustomerActivationsManager

ABOUT WARP Warp is the AI-native employee management platform that runs itself. Payroll, multi-state compliance, benefits, and IT vanish so teams never have to think about them. Trusted by 1,000+ companies. We believe the next great companies won't add features. They'll remove work. Our AI agents navigate thousands of government portals, open state tax accounts, resolve compliance notices, and file forms upstream, before any of it ever surfaces. Companies scale from 5 to 500+ employees without adding HR headcount. Most platforms track operations. We handle them entirely. Warp uses obsessive engineering and a philosophy of subtraction to solve complexity that others won't touch. The goal is simple: it works in the background while you build your company. As one founder put it: "Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work." Backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI and Cruise. Team of ~34 from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT. ABOUT THE ROLE We're hiring a Customer Activations Manager to own the entire customer journey from signed contract through onboarding graduation. You'll report to the Head of Customer Success. Every new customer onboarding flows through this role — which means you'll directly shape the first experience every Warp customer has with the product. A customer isn't done onboarding when their first payroll runs. They're done when they're genuinely set up to succeed: the right stakeholders are engaged, the platform is configured for their setup, and they've seen the value Warp delivers. That bar is higher than most onboarding roles — and that's intentional. At its core, this is a builder role. You'll run structured implementation tracks across small startups and 200+ person companies at the same time, calibrate your approach by company size, and work cross-functionally with Engineering, Tax Ops, and the broader Custom