bet365
Online Gambling
CustomerAccountSupervisor(EnglishSupport)
“Customer Account Supervisor (English Support) at bet365. Skills: Customer Success, Team leadership, Coaching. Lead advisors. Coach advisors”
What You'll Achieve.
Improve advisor performance; Drive improvements
Industry & Context.
Problem-solving
10 hour shift, Work any four days
What They're Looking For.
Must Have
Leading and developing advisors, Enhancing customer journey, Analysing customer feedback, Being escalation point, Supporting department management, Fostering positive team culture
Nice to Have
Comprehensive knowledge of development, Comprehensive knowledge of Customer Support processes
What You'll Do.
Identify development areas
Facilitate advisor progression
Enhance customer journey
Analyse customer feedback
Analyse performance metrics
Act as escalation point
Support department management
Collaborate with other teams
Foster positive team culture
How You'll Work.
Team & Collaboration
Collaborate with other teams
Communication Scope
Written communication; Verbal communication
Applying for this Customer Account Supervisor (English Support) role?
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ANONYMOUS · UNFILTERED
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