CustomerAccountManager

## Accountabilities Manage a portfolio of customer accounts, serving as the primary point of contact throughout the full customer lifecycle, including qualification, pricing, quoting, negotiation, contract management, renewals, and account growth. Develop and execute account engagement strategies based on customer value, risk, and growth potential while maintaining efficient processes for high-volume account management. Drive customer retention and satisfaction by identifying opportunities for upselling and cross-selling through usage insights, customer feedback, and business needs analysis. Support renewal activities across the broader customer base to ensure contract continuity, revenue stability, and proactive management of renewal risks. Collaborate closely with sales teams on larger customer opportunities by providing pricing support, commercial guidance, documentation, and vendor-related expertise. Create and maintain standardized commercial offerings, pricing structures, and packaged solutions aligned with business objectives and vendor requirements. Prepare and manage commercial documentation, including quotes, order forms, contracts, statements of work, and related agreements. Assist with presales activities such as proposal preparation, opportunity qualification, solution packaging, and commercial scoping. Work directly with technology vendors and partners to coordinate pricing programs, incentives, approvals, licensing requirements, and commercial opportunities. Translate complex pricing models, licensing structures, and vendor policies into clear recommendations for customers and internal teams. Requirements Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role. Proven ability to independently manage customer relationships and commercial outcomes from initial engagement through renewal and expansion. Experience handling pricing discussions, quotations, negotiations, co