Company
Technology
CustomerAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Account Manager. Skills: Account management, Customer lifecycle management, Revenue generation, Contract negotiation. Manage customer accounts. Serve as primary point of contact”
Industry & Context.
Identify risks; Identify opportunities; Identify process improvements
What They're Looking For.
Must Have
2 years of experience in account management, 2 years of experience in customer success, 2 years of experience in renewals, 2 years of experience in sales support, Manage customer relationships independently, Manage commercial outcomes independently, Handle pricing discussions, Handle quotations, Handle negotiations, Handle contract processes, Handle customer retention initiatives, Manage high-volume portfolio, Prioritize competing responsibilities, Experience working with CRM platforms, Experience working with spreadsheets, Experience working with reporting tools, Experience with data-driven decision-making, Excellent verbal communication skills, Excellent written communication skills, English language proficiency, Stakeholder management skills, Analytical mindset
Nice to Have
Familiarity with technology, Familiarity with cloud services, Familiarity with SaaS products, Familiarity with licensing models, Familiarity with partner ecosystems, Interest in automation, Interest in operational efficiency, Interest in leveraging technology
What You'll Do.
Manage customer accounts
Serve as primary point of contact
Manage customer lifecycle
Manage contract management
Manage account growth
Develop account engagement strategies
Execute account engagement strategies
Maintain efficient processes
Manage high-volume accounts
Drive customer retention
Drive customer satisfaction
Identify upselling opportunities
Identify cross-selling opportunities
Support renewal activities
Ensure contract continuity
Ensure revenue stability
Collaborate with sales teams
Provide pricing support
Provide commercial guidance
Provide documentation support
Provide vendor expertise
Create standardized commercial offerings
Maintain standardized commercial offerings
Create pricing structures
Maintain pricing structures
Create packaged solutions
Maintain packaged solutions
Prepare commercial documentation
Manage commercial documentation
Assist with presales activities
Assist with proposal preparation
Assist with opportunity qualification
Assist with solution packaging
Assist with commercial scoping
Work with technology vendors
Coordinate pricing programs
Coordinate incentives
Coordinate licensing requirements
Coordinate commercial opportunities
Translate pricing models
Translate licensing structures
Translate vendor policies
Provide recommendations to customers
Provide recommendations to internal teams
How You'll Work.
Team & Collaboration
Collaborate across sales; Collaborate across finance; Collaborate across operations; Collaborate with external partners; Collaborate with internal teams
Communication Scope
Verbal communication; Written communication
Full Job Description
## Accountabilities Manage a portfolio of customer accounts, serving as the primary point of contact throughout the full customer lifecycle, including qualification, pricing, quoting, negotiation, contract management, renewals, and account growth. Develop and execute account engagement strategies based on customer value, risk, and growth potential while maintaining efficient processes for high-volume account management. Drive customer retention and satisfaction by identifying opportunities for upselling and cross-selling through usage insights, customer feedback, and business needs analysis. Support renewal activities across the broader customer base to ensure contract continuity, revenue stability, and proactive management of renewal risks. Collaborate closely with sales teams on larger customer opportunities by providing pricing support, commercial guidance, documentation, and vendor-related expertise. Create and maintain standardized commercial offerings, pricing structures, and packaged solutions aligned with business objectives and vendor requirements. Prepare and manage commercial documentation, including quotes, order forms, contracts, statements of work, and related agreements. Assist with presales activities such as proposal preparation, opportunity qualification, solution packaging, and commercial scoping. Work directly with technology vendors and partners to coordinate pricing programs, incentives, approvals, licensing requirements, and commercial opportunities. Translate complex pricing models, licensing structures, and vendor policies into clear recommendations for customers and internal teams. Requirements Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role. Proven ability to independently manage customer relationships and commercial outcomes from initial engagement through renewal and expansion. Experience handling pricing discussions, quotations, negotiations, co
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