CARQUEST
automotive after-market
CustomerAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Account Manager at CARQUEST. Skills: Sales, Customer service, Automotive parts knowledge. Sell automotive products. Oversee selling of automotive products”
What You'll Achieve.
Achieve personal and store sales goals; Achieve service objectives; Achieve all agreed upon goals for assigned accounts; Strengthen market position of the company; Ensure customer expectations are met concerning product availability, accuracy, and delivery timelines
Industry & Context.
Advanced automotive problem resolution
Ability to work an assortment of days, evenings, and weekends, Ability to travel overnight occasionally, Vehicle for business travel, Ability to lift and/or move up to 50 pounds, Ability to lift and/or move up to 100 pounds, Specific vision abilities required, Ability to adjust focus
What They're Looking For.
Must Have
Proven advanced selling skills, Advanced parts knowledge, Advanced automotive problem resolution, Working knowledge of automotive systems, Traditional automotive aftermarket knowledge, Microsoft Word, Microsoft Excel, Ability to review and analyze business reports, Valid driver's license, Clean driving record, Fleet safety certified
Nice to Have
Microsoft PowerPoint, Associate's degree or equivalent from a two-year college or technical school, Bilingual language skills
What You'll Do.
Sell automotive products
Oversee selling of automotive products
Help customers succeed
Grow business and profitability
Implement new Commercial Sales programs
Support current programs
Visit assigned accounts
Develop sales approaches
Identify customer needs
Maintain account sales call activity database
Ensure realistic customer expectations
How You'll Work.
Team & Collaboration
Collaborate with General Managers; Collaborate with District leaders; Partner with Store and business partners; Contribute to a collaborative team; Build relationships with customers; Build relationships with peers; Build relationships with upper management
Communication Scope
Effective communication; Solid presentation skills; Verbal communication skills; Written communication skills; Ability to write reports; Ability to write business correspondence
Full Job Description
## **Job Description** Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America. We are looking for positive, goal-driven, car enthusiasts to join our collaborative sales team who are dedicated to building authentic relationships with our customers. **What you bring to the team:** At CARQUEST Canada a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. * **You are sales-driven** – You have proven advanced selling skills and always strive to achieve personal and store sales goals as well as service objectives. You will implement new Commercial Sales programs, as well as support current programs and partnering with General Managers and District leaders to achieve all agreed upon goals for assigned accounts. You’ll provide feedback and input to Store and business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company * **You are experienced in the automotive industry** – Coupled with 3-5 years selling experience you have advanced parts knowledge and can provide advanced automotive problem resolution including identification and project assistance for customers * **You are resourceful** – You’ll visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers and maintain our database of account sales call
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