TeamDynamix
Customer Success
CustomerAccountExecutive
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“Customer Account Executive at TeamDynamix. Skills: Account Executive, SaaS sales, Revenue expansion. Own and grow a portfolio of existing customer accounts. Drive account expansion and long-term growth”
What You'll Achieve.
Revenue expansion; Maximize contract value; Strengthening trusted relationships; Deliver value for customers and business
Industry & Context.
Consultative problem-solver
Ability to travel multiple times per year
What They're Looking For.
Must Have
3–5+ years of quota-carrying SaaS sales experience with expansion or account management focus, Experience using Salesforce to manage pipeline, forecast revenue, and track customer engagement, Excellent active listening, critical thinking, and objection-handling skills, Exceptional time management and organizational abilities, Team-oriented with a proven ability to collaborate across sales, solutions, and services teams, Ability to travel multiple times per year
Nice to Have
Associate degree bachelor’s degree preferred, Highly preferred: Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology markets, Proven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizations
What You'll Do.
Own and grow a portfolio of existing customer accounts
Drive account expansion and long-term growth
Develop and execute win-win negotiation strategies
Identify and map buying influencers
Develop deep expertise in products & licensing models
Proactively engage customers to uncover needs
Lead discovery conversations
Deliver product demonstrations
Generate and qualify new opportunities
Maintain accurate pipeline management
How You'll Work.
Team & Collaboration
Collaborate closely with Solutions Engineers; Collaborate closely with Sales, Solutions, and Services
Communication Scope
Active listening; Critical thinking; Objection-handling
Full Job Description
About the Role TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion. You will thrive in a fast-paced, high-growth environment, skillfully navigating complex customer needs, negotiating commercial outcomes, and consistently delivering value for both customers and the business. The ideal candidate brings a sales-first mindset, proven ability to generate opportunities within existing accounts, and deep experience in ITSM, ESM, PPM, iPaaS, or related workflow technology solutions. - Own and manage a book of existing customers, driving account expansion, and long-term growth. - Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships. - Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts. - Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions. - Proactively engage customers to uncover needs for consulting, implementation, and professional services. - Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities. - Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach. - Maintain accurate pipeline management, forecasting, and CRM hygiene. About You - Highly competitive mindset: You thrive in environments with aggressive growth targets and bring urgency, persistence, and a drive to win. - Sales-driven and expansion-focused: You enjoy uncovering whitespace and closing meaningful expansion deals. - Personable and credible: You build trust quickly and maintain strong relationships across organizations. - Responsive and
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