Hewlett Packard Enterprise
CustomProjectManager–SupportServicesDelivery
“Custom Project Manager – Support Services Delivery at Hewlett Packard Enterprise. Skills: Project Management, Client Engagement, Inventory Management, Cross-functional Coordination. Develop detailed project plans. Liaise directly with clients”
What You'll Achieve.
Ensure bespoke support solutions are delivered on time, within budget, and to the agreed specifications; Ensure accurate inventory records and alignment with customer entitlements; Ensure that support services provided match contracted service levels and entitlements; Ensure timely and accurate financial processing; Ensure timely resolution and customer satisfaction; Ensure alignment and successful delivery; Guarantee delivery meets both company standards and client specifications
Industry & Context.
Excellent problem-solving skills; Resolve discrepancies; Resolve challenges swiftly
What They're Looking For.
Must Have
2+ years experience in project management or in like roles, Advanced English Level, Experience managing custom or non-standard projects for enterprise customers
Nice to Have
Project Management certification (e. g. , PMP, PRINCE2, ITIL certification), client-facing skills and ability to manage multiple stakeholders, Experience with inventory management and entitlement tracking systems
What You'll Do.
Develop detailed project plans
Liaise directly with clients
Oversee inventory requests and tracking
Manage customer entitlements
Coordinate billing activities
Review and monitor case management issues
Collaborate with technical support
Lead and/or actively participate in meetings
Identify risks and issues early
Maintain comprehensive documentation
Monitor project output
Identify opportunities for process improvement
How You'll Work.
Team & Collaboration
Collaborate with technical support, engineering, operations, and sales teams; Lead and/or actively participate in customer-facing and internal support meetings; Facilitate communication between stakeholders
Communication Scope
Excellent communication skills; Provide regular status updates to stakeholders; Facilitate communication between stakeholders
Process & Methodology
Scoping, Planning, Executing, Closing customized support projects, Delivering bespoke support solutions on time, within budget, and to agreed specifications, Project Planning & Execution, Risk & Issue Management, Reporting & Documentation
Applying for this Custom Project Manager – Support Services Delivery role?
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