CustodySupport-ApplicationSupportTechnicalLead-VicePresident

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview:** The person would be a part of the Custody Support team supporting the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications **What you’ll do:** * Lead a team of technical experts for the new product offering - Digital Custody Assets * The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. * Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues. * Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications. * Engagement with ITIL processes including Major Incident management, problem management, change management etc. * Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams. * Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an