Harvard University
Higher Education
CustodialSupervisor
“Custodial Supervisor at Harvard University. Skills: Custodial operations, Supervisory experience, Customer satisfaction. Supervise daily custodial operations. Adhere to customer-determined standards”
Industry & Context.
Root cause analysis
Critical Operations Personnel, On-campus support required, Emergency situation support, Stand and walk long periods, Access non-handicap accessible workspaces, Access confined spaces, Walk up and down stairs, Climb ladders, Walk between campus buildings, Enter industrial plants, Enter construction sites, Lift and carry up to 50 lb, Wear personal protective equipment, Physically able to perform duties
What They're Looking For.
Must Have
High school diploma or equivalent work experience, Two to three years of supervisory experience in a customer-focused custodial operation
What You'll Do.
Supervise daily custodial operations
Adhere to customer-determined standards
Develop cleaning schedules and routines
Review and adjust schedules as needed
Train custodians in cleaning procedures
Train custodians in equipment use
Train custodians in cleaning solutions
Train custodians in building security
Train custodians in safety regulations
Communicate with custodial staff
Communicate with community members
Communicate with customers
Utilize Microsoft Office software
Utilize electronic work order systems
Meet with staff to address issues
Implement Green Cleaning procedures
Train custodians in Green Cleaning
Assign work to employees
Supervise work performed by employees
Supervise sub-contracted cleaning services
Perform cleaning quality inspections
Document inspection results
Initiate corrective actions
Implement quality improvement recommendations
Manage employee performance
Provide counsel to employees
Provide disciplinary actions
Ensure compliance with procedures
Ensure compliance with policies
Ensure compliance with regulations
Assure compliance with bargaining agreement
Ensure operations compliance with customer procedures
Ensure operations compliance with safety procedures
Ensure operations compliance with environmental regulations
Ensure operations compliance with resource efficiency programs
Ensure operations compliance with building safety
Coordinate customer requested function set-ups
Supervise snow removal operations
Respond to emergency conditions
Maintain records of employee attendance
Maintain records of payroll
Maintain work schedules
Maintain key distribution logs
Monitor supply of inventory
Ensure proper maintenance of personnel records
Lead special projects
Provide support for special projects
Perform special projects
Initiate tasks as assigned
Direct tasks as assigned
How You'll Work.
Team & Collaboration
Customer representatives; Campus Services management; Human resources representatives
Communication Scope
Customer service
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