Harvard University

Higher Education

CustodialSupervisor

$75–110k ~AI est. Cambridge, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Custodial Supervisor at Harvard University. Skills: Custodial operations, Supervisory experience, Customer satisfaction. Supervise daily custodial operations. Adhere to customer-determined standards”

Industry & Context.

Higher Education
Problems you'll solve

Root cause analysis

Eligibility Requirements

Critical Operations Personnel, On-campus support required, Emergency situation support, Stand and walk long periods, Access non-handicap accessible workspaces, Access confined spaces, Walk up and down stairs, Climb ladders, Walk between campus buildings, Enter industrial plants, Enter construction sites, Lift and carry up to 50 lb, Wear personal protective equipment, Physically able to perform duties

What They're Looking For.

Must Have

High school diploma or equivalent work experience, Two to three years of supervisory experience in a customer-focused custodial operation

What You'll Do.

Supervise daily custodial operations

Adhere to customer-determined standards

Develop cleaning schedules and routines

Review and adjust schedules as needed

Train custodians in cleaning procedures

Train custodians in equipment use

Train custodians in cleaning solutions

Train custodians in building security

Train custodians in safety regulations

Communicate with custodial staff

Communicate with community members

Communicate with customers

Utilize Microsoft Office software

Utilize electronic work order systems

Meet with staff to address issues

Implement Green Cleaning procedures

Train custodians in Green Cleaning

Assign work to employees

Supervise work performed by employees

Supervise sub-contracted cleaning services

Perform cleaning quality inspections

Document inspection results

Initiate corrective actions

Implement quality improvement recommendations

Manage employee performance

Provide counsel to employees

Provide disciplinary actions

Ensure compliance with procedures

Ensure compliance with policies

Ensure compliance with regulations

Assure compliance with bargaining agreement

Ensure operations compliance with customer procedures

Ensure operations compliance with safety procedures

Ensure operations compliance with environmental regulations

Ensure operations compliance with resource efficiency programs

Ensure operations compliance with building safety

Coordinate customer requested function set-ups

Supervise snow removal operations

Respond to emergency conditions

Maintain records of employee attendance

Maintain records of payroll

Maintain work schedules

Maintain key distribution logs

Monitor supply of inventory

Ensure proper maintenance of personnel records

Lead special projects

Provide support for special projects

Perform special projects

Initiate tasks as assigned

Direct tasks as assigned

How You'll Work.

Team & Collaboration

Customer representatives; Campus Services management; Human resources representatives

Communication Scope

Customer service

Full Job Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment. Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives and othe

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