Jll
CuratedExecutive
Neural analysis suggests this role is
optimal for Executive candidates.
“Curated Executive at Jll. Skills: Guest experience, Operational support, Colleague engagement. Welcome organization associates and visitors. Create an atmosphere where individuals feel valued”
What You'll Achieve.
Ensure organization associates and visitors are welcomed; Ensure organization associates and visitors are valued; Ensure organization associates and visitors are taken care of; Ensure everything is clean; Ensure everything is stocked; Ensure everything is ready for use; Ensure timely status updates; Ensure no colleague is left without resolution; Ensure access is managed seamlessly
Industry & Context.
De-escalate situations; Troubleshooting
Flexibility for early morning, Flexibility for late evening, Flexibility for night activities, Shift-based working
What They're Looking For.
Must Have
Two to three years of experience in hospitality, Two to three years of experience in customer service, Two to three years of experience in front desk management, Two to three years of experience in facilities coordination
Nice to Have
Bachelor's degree or equivalent qualification
What You'll Do.
Welcome organization associates and visitors, Create an atmosphere where individuals feel valued, Conduct checks of meeting rooms, Conduct checks of collaboration spaces, Conduct checks of common areas, Respond to ad-hoc colleague requests, Document feedback collected during interactions, Log service requests, Track service requests, Follow through service requests to resolution, Provide status updates on service requests, Conduct daily site inspections, Identify maintenance issues, Identify supply gaps, Identify safety concerns, Channel routine matters to Sr.
Executive, Escalate safety concerns to Facility Manager, Escalate security concerns to Security Team, Maintain trackers, Maintain logs, Maintain basic operational reports, Set up conference rooms, Test conference room equipment, Confirm AV in conference rooms, Arrange refreshments for meetings, Reset conference rooms after meetings, Provide on-ground support for workplace events, Provide on-ground support for training sessions, Provide on-ground support for engagement activities, Make new hires feel at home, Lead site orientation tours, Introduce colleagues to amenities, Explain workplace policies, Set a warm and welcoming tone, Acknowledge colleague enquiries, Respond to colleague enquiries, Shadow Sr.
Executive across site functions, Gather real-time experience feedback, Document feedback using designated trackers, Share feedback with Sr.
Executive, Follow up on minor items, Confirm resolution of minor items, Review service patterns, Contribute to continuous improvement, Serve as first point of contact for transport, Serve as first point of contact for commute, Assist colleagues navigate shuttle schedules, Assist colleagues navigate parking allocations, Assist colleagues navigate booking protocols, Escalate complex transport issues, Escalate transport complaints, Escalate service disruptions to Sr.
Executive, Escalate service disruptions to Transport team, Support visitor badging, Support temporary access requests, Ensure compliance with site security protocols, Reinforce workplace policies, Support contractors on site, Support vendors on site, Provide basic orientation to contractors, Provide basic orientation to vendors, Flag risks to Sr.
Executive, Flag hazards to Sr.
Executive, Flag service concerns to Sr.
Executive, Flag risks to Facility Manager, Flag hazards to Facility Manager, Flag service concerns to Facility Manager.
How You'll Work.
Team & Collaboration
Close co-ordination with Sr. Executive; Collaboration with Facility Management teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ** _Job Description - Curated Experience (Executive)_** **Role Summary ** The Curated Experience Executive shall work closely in co-ordination with the Curated Experience Sr. Executive ensuring visibility and presence on a day-to-day requirement & ensure organization associates and visitors are welcomed, valued, and taken care of at every stage while they are in the office. ** _Key Responsibilities_** **Guest Experience ** The Executive is the first face a colleague sees and the last impression a guest carries with them. This means expressing warmth and professionalism at reception or entry, greeting people with care, and creating an atmosphere where every individual feels that their presence matters. Beyond the greeting, the Executive takes ownership of the physical readiness of the workplace by conducting regular and thorough checks of meeting rooms, collaboration spaces, pantries, and common areas to ensure everything is clean, stocked, and ready for use before it is needed. Responding to ad-hoc colleague requests is done promptly and with a helpful spirit, and feedback collected during daily interactions is documented accurately and shared with the Sr. Executive to drive meaningful resolutions. **Operational Support ** The Executive plays an active role in keeping daily operations flowing smoothly. Service requests are logged, tracked, and followed through to full resolution, with timely status updates pro
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