Sur La Table
102 - Hearst Tower - Sur La Table, 306 West 57th Street, New York, NY 10019
CulinaryLead,FT
“Culinary Lead, FT at Sur La Table. Skills: Culinary expertise, Business acumen, Teaching skills, Customer experience. Support recruitment, training, and development. Lead, coach, and inspire associates”
What You'll Achieve.
Inspiring customers throughout every stage of their culinary experience; Driving sales; Delivering a #bestincenter customer experience; Building and managing a high-performing culinary team; Exceed performance expectations; Uphold a positive team culture; Elevate performance and team engagement; Inspire repeat visits and customer loyalty; Holding employees accountable for quality and execution; Guest Obsessed culture; Enhance the culinary and retail business; Optimize store performance; Drive customer engagement and sales; Second-class sign-ups; Retail culinary product sales; Guest feedback through Google reviews
Industry & Context.
Excellent problem-solving abilities; Excellent decision-making abilities
Ability to communicate verbally, Ability to remain standing for up to 4 hours, Ability to move about the store, Capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to use hands to chop, whisk, slice, stir, juice, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Workweeks are expected to be between 26 and 32 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance, Flexibility to adjust class assignments based on demand, Ability to teach 5-6 classes per week, Ability to work in a variable kitchen environment
What They're Looking For.
Must Have
Must be 21 years of age or older, 1-2 years of progressively responsible kitchen management experience, Valid Food Manager Certification
Nice to Have
Proficiency in Microsoft Office Suite, Proficiency in retail systems
What You'll Do.
and inspire associates
Provide in-the-moment coaching
educational experiences
Maintain product expertise
Ensure outstanding cooking class experience
Increase foot traffic and store engagement
Ensure exceptional customer experience
Assist with driving sales growth
Analyze key performance metrics
Meet or exceed culinary program goals
Ensure compliance with food safety
Maintain accurate inventory levels
Ensure store safety and cleanliness
Adhere to wage and hour laws
Model and ensure policies are followed
How You'll Work.
Team & Collaboration
Work cooperatively with associates and customers; Communicate performance issues directly to the General Manager/Store Manager; Work with store leadership to increase foot traffic
Communication Scope
Excellent communication abilities
Applying for this Culinary Lead, FT role?
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What do employees actually say about Sur La Table?
Real rants from real employees. Read before you apply.