Sur La Table
168 - Natick- Sur La Table, 1245 Worcester St Suite 4014, Natick, MA 01760
CulinaryLead,FT
Neural analysis suggests this role is
optimal for Mid candidates.
“Culinary Lead, FT at Sur La Table. Skills: culinary expertise, teaching skills, customer experience, sales, team leadership. Supports the culinary program. drives sales”
What You'll Achieve.
meet the culinary business needs; exceed performance expectations; elevate performance and team engagement; inspire repeat visits and customer loyalty; holding employees accountable for quality and execution; increase foot foot traffic and store engagement; drive customer engagement and sales; second-class sign-ups; retail culinary product sales; guest feedback through Google reviews; minimize shrink; control supply and culinary expenses
Industry & Context.
Excellent problem-solving abilities
Ability to communicate verbally, Ability to remain standing for up to 4 hours at a time, Ability to move about the store coaching and directing associates and/or class participants while selling to customers, The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor, Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders to retrieve and/or move merchandise, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work, Workweeks are expected to be between 32 and 26 hours, ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance, flexibility to adjust class assignments based on demand, Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne
What They're Looking For.
Must Have
Must be 21 years of age or older at the time of employment, 1-2 years of progressively responsible kitchen management experience, Valid Food Manager Certification
Nice to Have
Proficiency in Microsoft Office Suite and retail systems preferred, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education
What You'll Do.
Supports the culinary program
delivers a #bestincenter customer experience
build and manage a high-performing culinary team
Supports the recruitment
and ongoing development of a high-performing team
and inspire associates to exceed performance expectations
Provide in-the-moment coaching and feedback
Represent Sur La Table’s brand and culture
Maintains expertise by staying current on products
Ensures an outstanding cooking class experience
Work with store leadership to increase foot traffic and store engagement
Ensure exceptional customer experience
Assist with driving sales growth
Analyze key performance metrics daily
Consistently meet or exceed culinary program goals
Ensure compliance with food safety standards
and sanitation regulations
Properly handle all tools
and kitchen equipment
Maintain accurate inventory levels
and control supply and culinary expenses
Ensure store safety and cleanliness
Adhere to applicable wage and hour laws
Accurately records time worked
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates
maintained and consistently followed
teach 5-6 classes per week
How You'll Work.
Team & Collaboration
work cooperatively with associates and customers; Lead, coach, and inspire associates; Provide in-the-moment coaching and feedback to elevate performance and team engagement; Communicate performance issues directly to the General Manager/Store Manager; Work with store leadership to increase foot traffic and store engagement; Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates
Communication Scope
Excellent communication abilities
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Culinary Lead, FT at Sur La Table, you play a key role in the success of the store by inspiring customers throughout every stage of their culinary experience by combining culinary expertise, business acumen, and teaching skills. This role supports the culinary program, drives sales, delivers a #bestincenter customer experience, a company-wide standard for excellence in service, and helps build and manage a high-performing culinary team. Key Responsibilities Leadership & Team Development · Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution. · Work with
Applying for this Culinary Lead, FT role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Sur La Table?
Real rants from real employees. Read before you apply.