Sur La Table
042 - Santa Rosa - Sur La Table, 2323 Magowan Drive, Santa Rosa, CA 95405
CulinaryLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Culinary Lead at Sur La Table. Skills: culinary expertise, business acumen, teaching skills, customer experience. Support recruitment, training, and development of team. Lead, coach, and inspire associates”
What You'll Achieve.
Drive sales growth; Deliver exceptional classes that drive customer engagement and sales; Achieve second-class sign-ups; Increase retail culinary product sales; Achieve high guest feedback scores
Industry & Context.
Excellent problem-solving abilities
Ability to remain standing for up to 4 hours, Ability to move about the store, Capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to use hands to chop, whisk, slice, stir, juice, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Workweeks are expected to be between 20 and 25 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Ability to teach 3-4 classes per week, Ability to work in a variable kitchen environment
What They're Looking For.
Must Have
Must be 21 years of age or older at the time of employment, 1-2 years of progressively responsible kitchen management experience, Valid Food Manager Certification, Excellent communication, problem-solving, and decision-making abilities, Passion for community engagement and providing exceptional customer experiences
Nice to Have
Proficiency in Microsoft Office Suite and retail systems
What You'll Do.
and development of team
and inspire associates
Provide in-the-moment coaching and feedback
educational experiences for customers
Maintain expertise on products and training
Ensure outstanding cooking class experience
Increase foot traffic and store engagement
Ensure exceptional customer experience
Assist with driving sales growth
Analyze key performance metrics daily
Meet or exceed culinary program goals
Ensure compliance with food safety standards
and kitchen equipment
Maintain accurate inventory levels
Ensure store safety and cleanliness
Adhere to wage and hour laws
Model and ensure all policies are followed
How You'll Work.
Team & Collaboration
Work with store leadership to increase foot traffic; Communicate performance issues directly to the General Manager/Store Manager; Work cooperatively with associates and customers
Communication Scope
Excellent communication abilities; Ability to communicate verbally
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Culinary Lead at Sur La Table, you play a key role in the success of the store by inspiring customers throughout every stage of their culinary experience by combining culinary expertise, business acumen, and teaching skills. This role supports the culinary program, drives sales, delivers a #bestincenter customer experience, a company-wide standard for excellence in service, and helps build and manage a high-performing culinary team. Key Responsibilities Leadership & Team Development · Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution. · Work with sto
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