Sur La Table
Retail
CulinaryLead
“Culinary Lead at Sur La Table. Skills: culinary expertise, business acumen, teaching skills, sales, customer experience, team management. Inspiring customers throughout every stage of their culinary experience. Supporting the culinary program”
What You'll Achieve.
meet the culinary business needs; exceed performance expectations; elevate performance and team engagement; inspire repeat visits and customer loyalty; increase foot traffic and store engagement; drive sales growth; optimize store performance; deliver exceptional classes that drive customer engagement and sales; second-class sign-ups; retail culinary product sales; guest feedback through Google reviews; minimize shrink; control supply and culinary expenses; 3-4 classes are taught per week
Industry & Context.
Excellent problem-solving abilities
Ability to remain standing for up to 4 hours at a time, Ability to move about the store, Capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch, Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders, Workweeks are expected to be between 20 and 25 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance, Flexibility to adjust class assignments based on demand, Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne
What They're Looking For.
Must Have
Must be 21 years of age or older, 1-2 years of progressively responsible kitchen management experience, Valid Food Manager Certification, Excellent communication, problem-solving, and decision-making abilities, Passion for community engagement and providing exceptional customer experiences
Nice to Have
Proficiency in Microsoft Office Suite, Proficiency in retail systems
What You'll Do.
Inspiring customers throughout every stage of their culinary experience
Supporting the culinary program
Delivering a best-in-center customer experience
Building and managing a high-performing culinary team
and ongoing development of a high-performing team
and inspiring associates to exceed performance expectations
Providing in-the-moment coaching and feedback
Communicating performance issues
Representing Sur La Table’s brand and culture
educational experiences
Maintaining expertise on products
Engaging in available training
Independently seeking out additional resources
Ensuring an outstanding cooking class experience
Following provided recipes and game plans
Holding employees accountable for quality and execution
Increasing foot traffic and store engagement through cooking classes and private events
Ensuring exceptional customer experience
Assisting with driving sales growth
Implementing strategies to enhance the culinary and retail business
Analyzing key performance metrics daily
Leveraging insights to optimize store performance
Consistently meeting or exceeding culinary program goals
Delivering exceptional classes that drive customer engagement and sales
Ensuring compliance with food safety standards
and sanitation regulations
Properly handling all tools
and kitchen equipment
Maintaining accurate inventory levels
Controlling supply and culinary expenses
and beer in compliance with regulations
Enforcing age restrictions
Ensuring store safety and cleanliness
Addressing any maintenance needs promptly
Accurately recording time worked
and ensuring adherence to Sur La Table policies and standard operating procedures (SOPs)
How You'll Work.
Team & Collaboration
Supports the recruitment, training, and ongoing development of a high-performing team; Lead, coach, and inspire associates to exceed performance expectations; Provide in-the-moment coaching and feedback to elevate performance and team engagement; Communicate performance issues directly to the General Manager/Store Manager; Work with store leadership to increase foot traffic and store engagement; Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed; Ability to communicate verbally and work cooperatively with associates and customers; Ability to move about the store coaching and directing associates and/or class participants
Communication Scope
Excellent communication abilities; Ability to communicate verbally
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