Sur La Table
Retail
CulinaryLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Culinary Lead at Sur La Table. Skills: Culinary talent, Business acumen, Teaching skills. Model and direct employees for customer service standards. Deliver exceptional cooking class experience”
What You'll Achieve.
Inspire customers on all points of their culinary journey; Drive business results; Achieve Results: Meet and exceed goals and expectations
Industry & Context.
Anticipates and solves problems by taking decisive action
Ability to communicate verbally, Ability to remain in a stationary position for up to 3 hours at a time, Ability to move about the work place, Ability to distinguish differences or similarities in intensity or quality of flavors or odors, Ability to grab, reach, push, pull, bend, stoop, kneel and crouch, Ability to use hands to chop, whisk, slice, stir, juice and/or demonstrate other techniques, Ability to work a varied schedule, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Regular and predictable attendance, Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs, Working with an open flame and/or other heating units, Exposure to variation in kitchen temperature
What They're Looking For.
Must Have
1-2 Years progressively responsible kitchen operations or kitchen management experience, Culinary degree or equivalent Sous Chef experience considered in lieu of degree, Valid Food Handlers / Food Managers Certification, Must be at least 21 years old
Nice to Have
Proven ability to drive sales and motivate teams, Proven training and communication skills, Proven leadership and financial management skills
What You'll Do.
Model and direct employees for customer service standards
Deliver exceptional cooking class experience
Support and/or deliver training for employees
Maintain proper storage
and service procedures
Ensure food items are cooked and served at correct temperature
Communicate and enforce Sur La Table policies and SOPs
Provide coaching and performance feedback to employees
Increase cooking class and retail sales
Anticipate and solve problems
Maintain product knowledge
Ensure accuracy of employee information
Partner with Resident Chef and other departments
Prepare cocktails and other drinks
How You'll Work.
Team & Collaboration
Partner with Resident Chef, HQ Culinary Team, Human Resources and other departments as needed or necessary; Communicate effectively with employees, customers, field management and corporate office
Communication Scope
Exceptional verbal and written communication skills
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Culinary Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Culinary Lead blends culinary talent, business acumen and teaching skills to support the Resident Chef in driving business results and the staffing and performance management of all culinary employees. The Culinary Lead reports to a Resident Chef. ## Job Duties and Responsibilities Models and directs employees to ensure customer service standards are met. Delivers and holds employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided. Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees. Maintains proper storage, prep and service procedures and maintains all equipment and workspaces to ensure sanitary conditions. Ensures all food items are cooked and served at the correct temperature. Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Provides coaching in the moment and performance feedback to culinary employees. Seeks opportunities to increase cooking class and retail sales and directs culinary employees to execute sales plans. Anticipates and solves problems by taking decisive action, follows up with the Resident Chef. Stays informed by maintaining product knowledge, accesses avai
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