McKesson
Healthcare
CTSCustomerSuccessCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CTS Customer Success Coordinator at McKesson. Skills: Customer Success, Account Coordination, Order Processing. Serve as day-to-day contact. Coordinate across internal teams”
What You'll Achieve.
Drive customer satisfaction; Drive customer retention; Ensure operational excellence; Deliver consistent customer experience; Deliver high-quality customer experience; Contribute to continuous improvement
Industry & Context.
Problem Solving; Assess issues; Determine next steps; Escalate when needed; Resolve non-routine issues
What They're Looking For.
Must Have
2–4 years of experience in customer success, 2–4 years of experience in account coordination, 2–4 years of experience in supply chain, 2–4 years of experience in client services
Nice to Have
Bachelor’s degree in business preferred, Bachelor’s degree in Life Sciences preferred, Bachelor’s degree in related field preferred, Experience in pharmaceutical environments preferred, Experience in clinical trials environments preferred, Experience in healthcare environments preferred
What You'll Do.
Serve as day-to-day contact
Coordinate across internal teams
Identify service risks
Communicate service risks
Escalate service risks
Follow through issues
Partner with Account Management
Intake customer requests
Validate customer requests
Process customer requests
Perform quality assurance checks
Maintain documentation
Execute defined workflows
Resolve inconsistencies
Track pipeline activity
Maintain CRM information
Support revenue forecasting
Generate routine reporting
Collaborate with internal partners
Support business initiatives
Identify opportunities to improve workflows
Support execution of initiatives
Support process enhancements
How You'll Work.
Team & Collaboration
Internal teams; Cross-functional teams; Internal partners
Communication Scope
Written communication; Verbal communication
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. **_About the Role_** We are seeking a detail-oriented and customer-focused Customer Success Specialist to join our Clinical Trial Solutions (CTS) team. This role serves as a primary point of contact for an assigned customer portfolio, responsible for coordinating order fulfillment activities, supporting customer outcomes, and ensuring accurate execution across internal teams. The Customer Success Specialist operates with moderate independence, executing established processes while applying judgment to resolve non-routine issues, escalate risks, and maintain alignment across stakeholders. This role plays a critical part in driving customer satisfaction, retention, and operational excellence. **_Key Responsibilities_** **Customer Success & Relationship Support** * Serve as the day-to-day contact for assigned customers, ensuring timely communication, accurate execution, and alignment with service expectations * Support customer relationships by coordinating across internal teams (e.g., Procurement, Operations, Account Management) to deliver on client needs * Proactively identify, communicate, and escalate service risks, fulfillment issues, or data discrepancies to ensure timely resolution * Provide updates, status tracking, and issue follow-through to deliver a consistent, high-quality customer experience * Partner with CTS Account Management to support broader client
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