Amazon Dev Center India
Human Resources, global corporate
CTKSvcSr.Associate[S]
Neural analysis suggests this role is
optimal for Senior candidates.
“CTK Svc Sr. Associate [S] at Amazon Dev Center India. Skills: Time and attendance, Customer service, HR queries. Resolve employee inquiries. Provide HR query support”
Industry & Context.
Trouble ticketing
What They're Looking For.
Must Have
6+ months human resources experience, 6+ months customer service experience, 6+ months Amazon experience, 6+ months Microsoft Office experience, Knowledge of Microsoft Office, Experience in confidential environments
Nice to Have
1+ years human resources experience, 1+ years Customer Service experience, 1+ years Microsoft Office experience
What You'll Do.
Resolve employee inquiries
Provide HR query support
Ensure accurate data entry
Manage attendance data
Maintain detailed records
Apply attendance policies
Ensure compliance with laws
Take ownership of cases
Document process gaps
Suggest service improvements
Contribute to team initiatives
Maintain focus on customer service
How You'll Work.
Team & Collaboration
Multiple Amazon facilities; First point of contact
Communication Scope
Verbal communication; Written communication
Full Job Description
Overview: Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About Amazon Centralized Timekeeping The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind. Position Description: Join Amazon's HR team to support our global workforce as a Time and Attendance Operations Administrator. In this role, you will manage employee time records and provide essential support through chat and phone channels. As part of our Centralized Timekeeper (CTK) function, you will serve multiple Amazon facilities across the network, acting as the first point of contact for employees, managers, and HR partners. Key job responsibilities Your core responsibilities include resolving employee inquiries about time and attendance & HR queries through phone and chat
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