Amazon Dev Center India
Human Resources, global corporate
CTKSvcSr.Associate
Neural analysis suggests this role is
optimal for Senior candidates.
“CTK Svc Sr. Associate at Amazon Dev Center India. Skills: Timekeeping, Attendance policies, Issue resolution. Manage time and attendance matters. Enter data accurately and reliably”
What You'll Achieve.
Maintain high performance metrics; First-contact resolution; Customer satisfaction scores
Industry & Context.
Problem resolution; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 6+ months of human resources experience, 6+ months of customer service experience, 6+ months of Microsoft Office products and applications experience, Experience in confidential environments, 2+ years of customer service experience, 1+ years of contact center experience, 6+ months of working with computers, Experience working with confidential information, Speak, write, and read fluently in English
Nice to Have
1+ years of human resources experience, 1+ years of customer service experience, 1+ years of Microsoft Office products and applications experience, Knowledge of Excel at a basic level, Experience providing consultation on leave of absence, Experience dealing effectively with customers, Experience operating efficiently under pressure, Experience working in fast paced environments, Experience managing workload under stress, Experience handling confidential information, Experience maintaining professionalism with senior executives, Experience managing multiple calendars, Experience prioritizing multiple responsibilities
What You'll Do.
Manage time and attendance matters
Enter data accurately and reliably
Resolve time and attendance issues
Address trouble ticket queue
Resolve incoming inquiries
Refer to available documentation
Escalate when documentation is insufficient
Assess resolution plans
Adjust resolution plans
Respond to urgent issues
Ensure right communication
Ensure right documentation
Analyze and decide on resolutions
Consult with partner teams
Collaborate on process changes
Resolve cross-functional issues
Maintain high performance metrics
Perform other projects and duties
How You'll Work.
Team & Collaboration
Partner teams; Cross-functional issues
Communication Scope
Verbal communication; Written communication
Full Job Description
Join Amazon Centralized Timekeeping team and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Associate. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or related systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and legislative laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved as per process. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-conta
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