Encore Capital Group
CSSSpecialist
“CSS Specialist at Encore Capital Group. Review account documentation. Investigate account documentation”
What They're Looking For.
Must Have
1 - 2 years customer service or clerical experience, Good written communication and documentation skills, Proficiency with Microsoft Office products, Ability to effectively prioritize and multi-task, Excellent attention to detail, Ability to make sound decisions using company procedures and guidelines
Nice to Have
Bachelor's, Business or Related Field, 2+ years’ work experience in financial services or legal related field, Knowledge of FDCPA, FCRA or other regulatory training
What You'll Do.
Review account documentation
Investigate account documentation
Process account documentation
Identify and escalate issues
Make suggestions for improvements
How You'll Work.
Communication Scope
Good written communication
Applying for this CSS Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Encore Capital Group?
Real rants from real employees. Read before you apply.