CSSSpecialist

The CSS Specialist is responsible for the review, investigation, and processing of account level documentation for compliance related and administrative tasks. The CSS Specialist must actively review and evaluate all relevant information and apply sound judgment to ensure consumer inquiries are handled appropriately. The CSS Specialist must use proprietary systems, multi-task effectively and is responsible for appropriately documenting company records. This position requires strict adherence to process guidelines and instructions while using judgment to identify any potential risk or escalated matters. **_RESPONSIBILITIES_** Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines Identify and escalate issues that may be a risk to the company Perform other duties, as assigned. Makes suggestions for improvements to daily automated and manual processes. **_MINIMUM REQUIREMENTS_** **EDUCATION:** High School Diploma **FIELD OF STUDY:** General Education **EXPERIENCE:** Required: 1 - 2 years customer service or clerical experience **KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:** * Good written communication and documentation skills * Proficiency with Microsoft Office products * Ability to effectively prioritize and multi-task * Excellent attention to detail * Ability to make sound decisions using company procedures and guidelines ** _PREFERRED QUALIFICATIONS_** **EDUCATION:** Bachelor's **FIELD OF STUDY:** Business or Related Field **EXPERIENCE:** 2+ years’ work experience in financial services or legal related field. **KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:** * Knowledge of FDCPA, FCRA or other regulatory training **What We Offer** We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and